We are not currently accepting any new projects. We apologize for the inconvenience.

HOW TO FILE AN EMERGENCY CLAIM

*Sorry for the inconvenience! With the recent increased demand for housing production in the area, at this point in time, we cannot provide a detailed list of each trade partner for your specific home.

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Step 1

Check the examples below.

First, check the examples of emergencies related to the trade, as shown below. If your issue is listed, please proceed to the next step.

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STEP 2

Contact our warranty coordinator directly.

If you have an Emergency Warranty Claim(s) please contact our warranty coordinator directly at: jabwarranty@outlook.com or by phone at
 912-433-4743

All emergency emails should have your name, phone number (including availability), address, description of the issue(s)(pictures and videos when possible), and a copy of your closing statement.

Our trade partners will make their best efforts to repair any emergency issue(s) within 48 hours. If this is not a warrantable emergency, you may be subject to a fee from the tradesmen(s).

Below are examples of emergencies related to the trade:

Electrical

  • Power Outages: While often caused by external sources, internal wiring problems can also result in loss of power.
  • Electrical Fires: Faulty wiring, control switches, or poorly installed appliances can cause fires.
  • Short Circuits: Overloaded circuits or damaged equipment can cause a short circuit.
  • Faulty Lighting: Faulty wiring or switches might cause lights to flicker or not function properly.

Roofing

  • Major leaks from the roof: These can happen due to roof damage and can lead to significant water
    damage in the home.

Appliance Repairs

  • Refrigerator Failure: If the refrigerator stops working, food could spoil quickly.
  • Oven and Stove Problems: An oven or stove that doesn’t heat properly can be a big issue.
  • Washer or Dryer Breakdown: A broken laundry appliance can cause significant disruption

Septic Tank

  • Septic system not working properly: there is a defect in my septic system, causing parts of my
    house or all of my drain system unusable

Plumbing

  • Leaks: Faucets, pipes, and toilets can fail, causing significant water damage.
  • Clogged Drains: Sinks, showers, and toilets can get blocked, causing the fixture(s) to be
    nonfunctional and need clearing.
  • Water Heater Failures: Your water heater could stop producing hot water or leak, causing major inconveniences.
  • Toilet Backups: If sewer lines get blocked, sewage can back up into your home.

HVAC

  • No Heat/Cool Air: This happens when the heating, ventilation, or air conditioning fails due to mechanical problems, lack of fuel, or electrical issues.
  • Excessively Poor Indoor Air Quality: Issues include excessive dust, sheetrock, or volatile
    organic compounds (VOCs).
  • Uneven or Ineffective Cooling/Heating: This could be caused by a failed thermostat, blocked vents, or several other issues.

General Construction/Other Issues

  • Structural Damage: If the house’s structure is compromised due to other physical damage, and can cause significant further issues.
  • Exterior Door Issues: Exterior doors that won’t close or lock and can present both security and insulation issues.
  • Broken Locks: If a lock is broken, it can present a security risk.
  • Lost Keys: If keys are lost, locks may need to be re-keyed or replaced.

If you having Other/ General Construction issue(s) please call the warranty coordinator at 912-433-4743